- Return Period
Return requests must be submitted within:
– 7 days from the date of delivery.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
– The products were purchased within the last 7 days.
– The products are unused and in their original condition.
– The products are in their original packaging.
– Products that have been used, altered, damaged by the customer, or are not in their original condition are not eligible for return.
3. Non-Returnable Products
The following items may not be eligible for return:
– Special-order products.
– Customized products.
– Products that have been used or installed.
– Products not returned in their original packaging.
– Products returned after the 7-day return period.
4. Incorrect or Damaged Items
If you receive an incorrect, defective, or damaged product, please notify us immediately upon receipt and provide relevant details and supporting photographs where applicable. We will assess the issue and provide appropriate assistance.
5. Exchanges
Exchange requests must be submitted within 7 days of delivery, following the same eligibility conditions as returns (unused, original packaging, original condition). To request an exchange, contact us via phone, WhatsApp, or email with your order details and the reason for the exchange. Exchanges are subject to product availability. If the replacement item has a different price, the difference will be charged or refunded accordingly.
6. Refund Processing
Once the returned products are received and inspected, approved refunds will be processed within 15 days from the date we receive the returned products.
Refunds will be issued using the same payment method originally used for the purchase, where applicable. No additional fees will be charged for the refund process. No restocking fees apply to eligible returns.
7. Return Method
Returns can be made by mail (customer arranges the return shipment) or in person at our store/warehouse location. Please contact us before initiating an in-store return to confirm availability.
8. Return Shipping Responsibility
Customers are responsible for arranging the return shipment unless otherwise agreed by the company.
We cannot be held responsible for products that are damaged or lost during return transit. We strongly recommend using an insured and trackable shipping service. Refunds cannot be issued until the returned products are received by us or valid proof of return delivery is provided.
9. Contact Information
For all return, refund, and exchange requests, please contact:
– Phone: +966 54 14 553 82
– WhatsApp: +966 54 14 553 82
– Email: sales@astrosaudi.com
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